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> How To Properly Ask For & Give Tech Support, Now with 100% more anti-lock/ban tips
TheStupidOne
Posted: Apr 14 2009, 03:04 AM
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Alright, to try to streamline things and to consolidate a lot of useless posts, all tech support related questions and answers must be posted in the following format. A lot of "help me" threads end up being about same or similar issues, and a lot of posts are wasted just asking for basic information and running common things. This also consolidates things down so that people with similar or same issues can look at the solutions given and try them first before asking for the millionth time why their video card isn't working.

Note this isn't a replacement for consulting with a trained computer professional, so don't expect your problem to be magically fixed and your hand held throughout the process. You are responsible for any and all damage that may incur by the solutions or processes asked to be performed. If at any point you do not understand how to do what is asked of you, or if you don't feel confident in doing it, STOP and save everyone the trouble and take your machine somewhere to get fixed or have the repairs done for you by someone who does know.

This is NOT an advice thread. Don't post here if you're looking for recommendations for something, or how to do X. This is STRICTLY a support thread.

Asking for help
----------
There will be a template post located right after this. Take the template, copy/paste it and fill it in with the relevant information. ANY SUPPORT REQUEST WITHOUT THE TEMPLATE WILL BE DELETED.

Before posting, please do the following:
CHECK TO SEE IF YOUR ISSUE HASN'T ALREADY BEEN SOLVED BEFORE, AND TRY THE SOLUTION GIVEN FIRST. If that doesn't solve your issue, please make sure to indicate you tried x by referencing it in your post.

If your computer does not power on or does power on but shows no signs of activity (any screen output)
  • Write down in detail what you were doing before the issue occured.
  • Check all cables and make sure they are securely plugged in all the way.
  • Remove all sources of power by unplugging from the wall (for laptops, remove battery as well), letting it sit for 30 seconds while holding down the power button, then plug power back in and attempt to start.
  • If that doesn't resolve your issue, THEN post it.
If your computer loads into your OS
  • Write down in detail the steps required to reproduce said problem.
  • Reinstall the affected program if possible.
  • If you're on Windows, get Deckard's System Scanner, run it, and post the logs somewhere like Pastebin.com or Privatepaste.com, and keep that link handy for referencing in your post.
  • Run your OS's filesystem utilities (fsck on *nix, chkdsk /f on Windows) and make note of any errors it finds.
  • If reinstalling the program doesn't solve the issue, THEN post it.
What to do after your initial post:
Link to your original support request or quote the person helping you, so that there's a trail to follow. Replies without links to original support request/responses will be deleted.

If at any point you are asked to run a tool and give the output, save the logs. Don't just shorthand the output. Don't post them directly in your reply, post the logs somewhere like Pastebin.com or Privatepaste.com and link to them.

After your issue is solved:
Please please please PM me or add a reply indicating issue was solved, so I can clean the thread up and merge things together to make it easier for the next person with the same problem you had. If your issue ends up being a common one, I may compile it into an FAQ.

Giving help
----------
Anyone is free to give help, but please don't try to give it if it's beyond your understanding. Hypothetical answers and "I'm not sure, but try x" are just a waste of everyone's time. Joke replies or "just google it" are not acceptable answers, and will be punished severely. If you don't have something helpful to add, there's a handy dandy back button on your browser.

If you're asking someone to run a tool, please try to use tools that are free and are easily found on reputable sites like Majorgeeks.com or Softpedia.com. It's not really helping anyone if you're asking someone to go out and buy an expensive utility or piece of software when a free alternative exists. Make sure to indicate WHAT you're looking for when the utility is ran, or how to save logs from it.

This post has been edited by TheStupidOne on Apr 17 2009, 02:38 PM
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TheStupidOne
Posted: Apr 14 2009, 03:04 AM
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♫ <3 Satori~ ♪
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Group: Moderators
Posts: 4455
Member No.: 32218
Joined: 17-August 04



Tech Support Template
----------
Copy/paste everything below into your reply and fill it out, any posts asking for help without this template WILL get deleted.
----------
Laptop or Desktop:
Manufacturer/Model:
OS (include version):

Describe issue IN DETAIL:
Can you load into your OS?:
Is it reproducable reliably, and how if so?:
What have you done already (include program names) to try to solve it?:
Link to logs of tools already ran:

This post has been edited by TheStupidOne on Apr 14 2009, 03:25 AM
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TheStupidOne
Posted: Apr 14 2009, 03:41 AM
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♫ <3 Satori~ ♪
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Group: Moderators
Posts: 4455
Member No.: 32218
Joined: 17-August 04



Reserved for common issues/resolutions.

This post has been edited by TheStupidOne on Apr 14 2009, 03:43 AM
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